logo

Responsible Gaming

  • Self-Exclusion: You can request temporary or permanent exclusion from Lotus365 services. Self-exclusion prevents account access and may extend to marketing communications.
  • Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings. Limit decreases take effect immediately, while increases require a cooling-off period.
  • Time Limits: Control your gaming sessions by setting time-based limits and alerts. We also provide reality checks showing session duration and spending.
  • Problem Gambling Resources: We provide links to professional gambling support organizations and encourage users experiencing gambling-related problems to seek help.

Prohibited Activities

  • Fraud and Abuse: Any fraudulent activity, including but not limited to chargebacks, false documentation, or attempting to exploit system vulnerabilities, will result in account closure and potential legal action.
  • Collusion: Coordinated betting with other users, sharing account information, or any form of collusion is strictly prohibited and may result in voided bets and account closure.
  • Commercial Use: Accounts are for personal use only. Commercial betting, professional syndicates, or using automated betting systems without permission is prohibited.
  • Insider Information: Betting based on material non-public information or in situations where you have inside knowledge that could affect outcomes is strictly forbidden.

Intellectual Property

  • Platform Ownership: Lotus365 and all associated trademarks, logos, software, and content are our proprietary property or licensed to us by third parties.
  • Limited License: We grant you a limited, non-exclusive license to use our platform for personal betting purposes. This license doesn't include rights to copy, modify, or distribute our content.
  • User Content: Any content you submit to Lotus365 (reviews, comments, feedback) may be used by us for promotional and operational purposes while respecting your privacy rights.

Privacy and Data Protection

  • Data Collection: We collect and process personal information as described in our Privacy Policy, which is incorporated into these Terms by reference.
  • Third-Party Sharing: We may share information with service providers, regulators, and law enforcement as required by law or necessary for platform operations.
  • Data Security: We implement industry-standard security measures to protect your information, though no system can guarantee absolute security.

Limitation of Liability

  • Service Availability: We strive for 24/7 availability but don't guarantee uninterrupted service. We're not liable for damages resulting from service interruptions or technical issues.
  • Indirect Damages: Our liability is limited to direct damages only. We're not responsible for indirect, consequential, or punitive damages regardless of the cause.
  • Maximum Liability: Our total liability for any claim is limited to the amount in your account balance or ₹100,000, whichever is lower.
  • Force Majeure: We're not liable for failures caused by events beyond our reasonable control, including natural disasters, government actions, or technical failures by third parties.

Dispute Resolution

  • Internal Resolution: We encourage users to contact customer support first to resolve disputes. Most issues can be resolved quickly through our internal processes.
  • Mediation: If internal resolution fails, disputes may be referred to independent mediation before pursuing formal legal action.
  • Governing Law: These Terms are governed by the laws of Curacao, where our operating company is licensed. However, nothing in these terms affects your statutory rights in your country of residence.
  • Jurisdiction: Legal disputes are subject to the jurisdiction of Curacao courts, though we may pursue claims in courts where you reside for practical reasons.

Account Closure and Suspension

  • Voluntary Closure: You may close your account at any time by contacting customer support. We'll process withdrawal of remaining funds after completing any required verification.
  • Involuntary Closure: We may suspend or close accounts for violations of these Terms, regulatory requirements, or risk management purposes.
  • Funds Protection: Legitimate funds in closed accounts will be returned after deducting any fees, charges, or amounts owed to Lotus365.

Updates and Modifications

  • Term Changes: We may update these Terms to reflect legal changes, new features, or business developments. Significant changes will be communicated with at least 30 days' notice.
  • Continued Use: Using Lotus365 after Term updates indicates acceptance of the changes. If you disagree with updates, you may close your account before they take effect.
  • Version Control: The most current version of these Terms is always available on our website with the last updated date clearly displayed.

Contact Information

These Terms represent the complete agreement between you and Lotus365 regarding use of our services. They supersede all previous agreements and communications. We appreciate your trust in choosing Lotus365 for your cricket betting entertainment and are committed to providing fair, secure, and enjoyable experiences for all users.